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Terms and conditions of use

Terms and Conditions:

Yvelis applies both Consumer Sales Act that the law on distance contracts and off premises. In order to carry out an order, the customer must have be of legal age (18 years) and accept our terms. Customer refers to a natural person. You must also be resident in Sweden. We deliver within Sweden. If you are a retailer, please go to 


Prices:

All prices are prices in Swedish kronor (SEK) incl. VAT. In the event of price changes in the webshop as regards the price that was current at the time of the order. Freight reported before the order is approved.

 

Minimum order amount:

We have no limit, all orders are welcome.

 

Shipping:

Yvelis applying unit shipment and all packages by DHL through their Service Point.
Free shipping for orders over 500 SEK

 

Shipping costs are 49 SEK per order with DHL Service Point.

 

Package through DHL announced in two different ways, if you entered your mobile number in the order you will receive an SMS when your package is available for download, otherwise notification via e-mail.

 

Delivery time:

We will ship your order within 2 working days from the time you placed your order. When should the order be with you in about 3-6 working days depending on where in Sweden you live. In the event of delay in delivery we will notify as soon as possible.

 

Unclaimed items:

For packages that are returned to us so we charge a fee of up to 350 SEK for the shipping, return shipping and handling charges. It is you, the customer responsible for entering the correct delivery address.

 

We accept the following payment methods:
 

 

This shop accepts credit card payments using payment solution Payers. For Payer is obvious that security is a vital part of the processes and systems. Payer is PCI-certified PCI DSS Level 1 PCI (Payment Card Industry) is a comprehensive program that aims to increase the data security of all parties that store, process or transmit cardholder data. All credit card information is handled by Payer and the merchant never take part of this information. For questions about security, see www.payer.se or contact Payer on kundtjanst@payer.se.

 

 

Payer faktura

 

Shop now - pay after shipping!

An invoice fee of 29 SEK per purchase to come.

At purchase on invoice, your address must match your registered address

Payment terms 14 days.

Late payments will be statutory reminder / late fee (presently 60 SEK) and interest. For non-payment invoice submitted to collection. To order by invoice the purchaser must be a registered Swedish company or a person over 18 years old, be registered in Sweden and approved in the credit checks carried out at purchase.

If you choose to purchase by invoice performing credit checks which involve a credit account, you will receive a copy of enlightenment sent to you by mail or other digital media

The invoices are sold to the Payer Financial Services AB och Collector

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Payer bank

We offer payment via Internet banks, Swedbank and Handelsbanken.

 

Guarantee:

Obviously, we follow the Consumer and complaints within 6 months from date of purchase are treated according to this. For the warranty to be valid, the goods have been handled by the care instructions and safety precautions included with the product and not broken by rough handling or accidental.

 

Of course we want all our customers to be satisfied with the products we sell.

 

Return Policy:

As a private customer, you are always entitled to cancel the contract 14 days after you received your goods. The item should be returned in unused condition, if this is not done, you may be charged for impairment.

 

Please contact us for any doubt.

 

Return shipping is paid by the customer and repayment takes place within days but within 14 days. Returns sent COD will not dissolve out.

 

For products which are customized for particular customer, not replacement, open purchase or withdrawal.

 

When you want to return an item you regretted buying sent to:

Yvelis
Skogsbärsvägen 13
761 63 Norrtälje

If you are not notified via email of your personal data and the account you want the money deposited so you must provide that information in your package. The easiest way is to use the delivery note you received in the delivery and writes the account number and leave with it in return.

 

Note that not collected consignment does not apply to returns or regretted the purchase! You always need to pick up one ordered package, then you are welcome to return it.

 

Complaints:

If your package is damaged when you pick it out, it makes you a notification directly at the point. If you find the goods damaged when the package is opened, you have five days to notify on. The same applies if anything is missing in the package or wrong item shipped.


All complaints should be notified to us and approved before replacement product is sent, or compensation paid.
According to the consumer can always complain about a product that has a manufacturing defect up to 3 years after the date of purchase.

 

Personal information:

Your personal information is handled in accordance with the applicable provisions of the Personal Data Act (PUL).
Any personal information provided in the web shop is used by us to be able to give you good service for your repeat purchase. It can also be used by us to send offers to you from our shop and / or newsletter if selected.
The data stored is: your name, address, social security number, email address, and phone number.
We will never provide your personal information to any unauthorized persons.

 

Cookies:

We use cookies on our site to identify your computer to remember your personal settings, in order to facilitate the use of those visiting our web shop. We also use cookies for statistical purposes. This information is not shared with third parties.

 

There are security settings in most browsers that disables cookies. For the most part, you can also delete cookies that have already been saved. If you choose not to accept cookies, the site will not work satisfactorily.

 

Other:

We reserve the right to end sale and any write / text errors. Also note that all the light from Yvelis are handmade and some color shift may occur, no candle is like the other.